Veteran CRM PRO Veteran support and case management
From first contact to a resolved outcome — in one system.
A person registry, cases, events and domain reference data — with access control, an audit trail and analytics in a single working environment.
Kyiv Military Hub
Veteran CRM PRO is in use at Kyiv Military Hub — a comprehensive support centre for combat veterans. It is a single space for defenders — women and men — and their families.
For veteran hubs, support centres and social institutions
For teams that need to see not a single case, but the whole history of interaction with a person.
A person’s history — family, cases and interactions — in one place.
Case assignment, owners, events and recorded decisions.
Structured data, access control and management analytics.
From a case to a decision and oversight
One end-to-end process: every case moves from intake to a recorded outcome — linked to the person record.
Receive the request
In person, hotline, phone, field visit, online, post
Find or create a record
Search the person registry
Register the case
Category, type, channel, assignee
Work the case
Events, files, legislation
Record the decision
Commission decision and status
Monitor
Analytics and the audit trail
The person record — a complete interaction history
Profile, contacts and addresses, family links, social and service status, cases and events — all on one screen, with the option to generate a PDF dossier.
A single person registry
Quickly find a person and see all the information linked to them.
- Search and combined AND / OR filters
- Sorting and export
- Duplicate merging
- Data migration from previous systems
All work on a case — in a single record
Category and type, communication channel, applicant and assignee — with events, notes, files and the commission decision all linked to the record.
Built for people and cases
Veteran CRM PRO mirrors the real support process: people, family links, cases, events and decisions — not a deals-and-sales model.
One data structure across the institution
Case categories and types, channels, commission decisions, statuses, family-link types, address classifiers and other reference lists apply across the whole system — so the team works from predefined values, not free text.
More than a registry — a managed information system
Analytics for decisions and oversight
A complete picture of cases: trends, channels and categories, and workload across staff. Data can be filtered by period and exported to PNG or CSV.
What changes in day-to-day work
One interaction history
Information about the person, their cases and events is kept in a single context.
Transparent handling
The assignee, current status, events and decision are all visible.
Consistent data rules
Categories, statuses and other values are set by centralised reference data.
Management oversight
Analytics and the audit trail give a clear view of the overall picture.
Two products, one service journey
A step-by-step service journey: from receiving a visitor to working with the person and reviewing the outcome.
Arrives at the centre
Comes in for a service
Reception & queue
Manages visitor flow
Working with the person
Record, cases, history
Outcome
Analytics and audit trail
Access control and activity history
Security and control rest on three connected mechanisms — from sign-in to a record of every user action.
Two-factor authentication (2FA) can be enabled per account — with a confirmation code from an authenticator app.
A registered QSolutions computer program
Veteran CRM PRO is registered as a computer program. The economic copyright in the program belongs to QSOLUTIONS LLC.
See how Veteran CRM PRO would work in your institution
We’ll show the real interface and walk through a typical scenario — from the person record and a case to oversight and analytics.
Three products, one ecosystem
Veteran CRM PRO
Work with people, cases and interaction history.
Current product