Software Maintenance for Queue Platforms | QSolutions PRO
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Software Maintenance

Software maintenance that keeps your platform secure and current

Security patching, version upgrades, performance monitoring and compatibility maintenance for QSolutions PRO, Qinform PRO, QSignage PRO and QSolutions POST platforms — across single deployments and nationwide fleets.

Security patches Version upgrades Performance monitoring Compatibility testing
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QSolutions QS32 information kiosk deployed in active service hall — ongoing software maintenance
99.9%
Platform uptime
Across managed deployments
<24 h
Patch cycle
For critical security patches
12+
Years of platform releases
QSolutions PRO since 2013
689+
Managed installations
Public-sector and enterprise

Maintenance Tiers

Maintenance plans matched to your release cadence

Three engagement models — from quarterly patches and version upgrades for single deployments to continuous-release pipelines with staging environments for nationwide fleets.

STANDARD

Quarterly patches

Security and stability patches on a quarterly cadence for single-site deployments.

  • Quarterly security patches
  • Annual feature upgrade
  • Email support, business hours
  • Release notes & changelogs
PREMIUM · MOST POPULAR

Monthly releases

Monthly maintenance windows with full regression testing and rollback support.

  • Monthly maintenance windows
  • Critical patches within 24h
  • Regression testing & rollback
  • Compatibility testing pre-release
ENTERPRISE

Continuous release pipeline

Continuous delivery with staging environments for nationwide and mission-critical deployments.

  • Continuous releases & hotfixes
  • Staging & production environments
  • Named release engineer
  • Custom release cadence & SLAs

What’s Included

End-to-end software lifecycle management

Security patching

CVE monitoring, OS patches, application security fixes — deployed with regression testing.

Version upgrade orchestration

Major and minor version upgrades for QSolutions PRO, Qinform PRO, QSignage PRO and POST.

Compatibility & integration testing

Pre-release testing with downstream systems — banking gateways, government APIs, payment processors.

Performance monitoring

Application performance metrics, error tracking and capacity planning across deployment fleet.

Rollback procedures

Tested rollback paths for every release — zero-downtime reverts with state preservation.

Release management

Change tracking, release notes, stakeholder communication and post-release validation.

How We Work

From release plan to production — zero surprise updates

1

Plan

Roadmap review, CVE scan, change scope and release-window scheduling with stakeholders.

2

Test

Staging deployment, regression testing, integration tests with downstream systems.

3

Deploy

Production rollout during agreed maintenance window with rollback ready and monitoring active.

4

Verify & report

Post-deployment validation, release report and stakeholder sign-off with metrics.

Made in Ukraine Listed on Prozorro Public-sector since 2013

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Who Relies On Us

Maintenance for platforms where downtime is not an option

Government & public services

e-Government portals, Diia.Centers and administrative service centres require strict patch cycles and zero unscheduled downtime.

echerga.mod.gov.ua · Pension Fund platform

Utilities

Multi-site utility operators depend on stable software for daily customer flows — monitored upgrades and instant rollback.

Oblgaz networks · Regional water utilities

Banking & enterprise

Branch networks need orchestrated upgrades across hundreds of sites with compatibility for core banking systems.

Multi-branch rollouts · Compliance audits

Release Architecture

A managed release pipeline from staging to nationwide production

Every patch, version upgrade and configuration change moves through structured environments — tested, validated and rolled back if needed before touching production.

Development
Source control
Code review, CVE scan, dependency audit
Staging
Test environment
Regression, integration & load tests
Production
689+ live sites
Phased rollout, monitoring, rollback ready
CVE monitoring
Continuous vulnerability tracking & patch SLA
Compatibility
Banking APIs, government gateways, payments
Rollback path
Zero-downtime reverts with state preserve
Audit trail
Signed release notes, change tracking, sign-off

Frequently Asked

Common questions about software maintenance

How often are security patches released?
Critical CVEs are patched within 24 hours on Premium and Enterprise tiers. Routine patches ship monthly. Standard tier receives bundled quarterly patches with all priority fixes included.
Will software updates cause downtime?
Updates are scheduled within agreed maintenance windows, typically 30-60 minutes off-peak. Premium tier includes zero-downtime rolling upgrades for QSolutions PRO clusters. Rollback ready at every step.
Do you maintain custom integrations?
Yes — Premium and Enterprise tiers include compatibility testing for downstream systems (banking APIs, government gateways, payment processors). Custom-integration regression testing covered before each release.
How is rollback handled if an update fails?
Every release has a tested rollback path verified during staging. Production rollouts use blue-green or canary deployment with automatic revert on failure thresholds. State is preserved across rollbacks.
Can we control the release schedule?
Enterprise tier offers custom release cadence with named release engineer. Premium offers monthly windows you can shift by ±2 weeks. Standard follows our standard quarterly schedule with advance notice.

Related Services

Pair software maintenance with these services

Technical Support

SLA-backed 24/7 incident response and on-site engineering — keeps updates working in production.

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System Modernisation

Migrate from legacy queues to QSolutions PRO with zero data loss and tested cutover paths.

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Cloud Service

Cloud-hosted platform with managed updates, multi-site dashboards and disaster recovery.

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READY TO DEPLOY

Keep your platform current with proactive software maintenance

From single-site deployments to nationwide fleets — our maintenance team manages security, releases and compatibility so your service operations stay up.

Active Operations
689+
Active deployments
42+
Cities served
12+
Years platform
99.9%
Uptime SLA