QSolutions PRO connects queue-management software, self-service terminals, displays, operator workstations, notifications and analytics into one infrastructure platform for public-sector, utility and enterprise service networks.
One platform, one vendor, one operational standard — from self-service hardware at the entrance to live analytics across the entire branch network.
Web, mobile and chatbot scheduling on one calendar.
QS17 and QS22 terminals issue tickets at the entrance.
Categories, priorities and routing rules across operators.
Workstation, scripts, integrations and call-back tools.
QS43 main panels and counter LED indicators for visibility.
Counter LED, main panels, SMS, mobile and audio announce the call to service.
Live dashboards and scheduled reports across the service network.
REST API, WebHooks and CRM connectors for system integration.
An eight-stage service sequence: orchestration, fulfilment, intelligence and reporting on a single platform.
Self-service terminals, online booking, operator desk and mobile check-in capture the visitor and issue a ticket.
Centralized engine assigns service categories, priorities and routing rules across operators and branches.
Operator desks receive prioritized tickets matched by skill, language and visitor category.
Counter LED indicators, main display panels, SMS, mobile and audio announce the call to service.
Workstation gives the operator the complete service record, scripts, integrations and call-back tools.
Visitors rate the service from the operator desk, mobile or kiosk — captured against operator and branch.
Branch, operator and SLA metrics roll up into live dashboards and scheduled reports across the network.
Scheduled reports, branch performance summaries, operator statistics and SLA visibility across the service network.
QSolutions PRO binds proprietary hardware to operator software, orchestration logic and reporting in a single, vendor-supported deployment.
Long-term operational infrastructure deployed across national service networks — spanning central government, retail banking, utilities and civic-service operations.
Nationwide rollout of self-service registration terminals and main display infrastructure for the central social-services authority.
Operator workstations, queue routing and customer-flow analytics across a national commercial bank’s retail branch infrastructure — millions of customers, hundreds of service points.
Operator workstations and service-window orchestration across regional Centres for Administrative Service Provision — standardizing citizen-service workflows across municipal authorities nationwide.
Operator workstations and customer-flow infrastructure across DTEK service centres, serving millions of energy consumers nationwide with unified routing and SLA monitoring.
Branch managers, regional supervisors and operations leaders see what is happening across every site — and what to act on next.
Compare registration volume, wait time and end-to-end service duration across every location.
Threshold tracking against contracted service levels with alerting on deviation.
Live ticket volume and routing distribution by service category and operator.
Real-time monitoring of pre-service and inter-service wait across the network.
Service duration, idle time and load balance across operators and shifts.
Terminal and display health monitoring with remote diagnostics for the entire fleet.
Scheduled and ad-hoc reports across operations, SLA and customer-flow data.
Customer satisfaction signals and rating distributions captured at service points.
National Main Service Centres MIA and similar regional service infrastructure delivering identity, licensing and citizen-services at scale.
Customer service networks for national and regional utility operators — metering, billing and service requests routed across distributed branch infrastructure.
CNAP and citizen-service hubs running unified registration, document and licensing flows.
Patient flow management across registration, departments and specialist consultations.
Service routing across passenger terminals, transit hubs and high-throughput public facilities — ticketing, information desks and operational coordination at peak load.
Branch service orchestration across multi-location retail, financial and telecom networks — operator workstations, customer-flow routing and SLA-driven service delivery.
QSolutions PRO delivers measurable operational results across nationwide service networks — not features, outcomes.
Standardized registration, routing and skill-based assignment eliminate front-desk overload and distribute workload across operators automatically.
Every ticket, transition, operator action and SLA event recorded against the visitor service record — ready for inspection and reporting.
Live operations data across every branch — regional and head-office supervisors see what is happening, in real time.
One configuration plane for service categories, operator roles, branches, notification rules and SLA thresholds.
Terminals, displays, software and operational support delivered, configured and warrantied under one contract.
Operational support, training and procurement-grade service-level relationships across multi-year national programmes.
Discuss your service automation programme with the QSolutions team — software, hardware, deployment and long-term operational support.
