Online Appointment Booking for Service Halls | QSolutions
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LIVE · WEB & MOBILE BOOKING

Online Appointment Booking

Online appointment booking integrated with on-site queue management

Web and mobile appointment booking with calendar sync, SMS notifications and direct integration with on-site QSolutions PRO queue platform — from citizen-service portals to ECherga and Diia.Center deployments.

Web booking Mobile app SMS notifications API integrations
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QSolutions QS17 booking terminals deployed at Pension Fund — citizens checking in for scheduled appointments
24/7
Booking availability
Web and mobile channels
689+
Booking-enabled sites
Integrated with on-site queues
ECherga
Compatible
National e-queue platform
42+
Cities served
Cross-network bookings

Booking Tiers

Booking models matched to your service operations

Three engagement models — from standalone booking portals for small offices to full multi-channel intake integrated with national platforms.

STANDARD

Web booking portal

Branded booking portal for single-organisation service points.

  • Branded web portal
  • Calendar & service catalogue
  • SMS confirmation & reminders
  • Direct queue integration
PREMIUM · MOST POPULAR

Web + mobile + integrations

Multi-channel booking for multi-site service operators with mobile app and API.

  • Web + mobile booking
  • Multi-site service catalogue
  • REST API for upstream systems
  • Capacity & no-show management
ENTERPRISE

National platform integration

National e-government and ECherga platform integration for nationwide service networks.

  • ECherga compatibility
  • Diia.Center & MIA portals
  • Multi-channel intake
  • Custom workflows & SLAs

Booking Capabilities

From online slot selection to on-site service delivery

Web booking portal

Branded responsive web portal — service catalogue, location picker and slot selection.

Mobile app integration

iOS & Android SDK or native booking flow for branded mobile apps.

Calendar sync

Operator calendars, capacity management and slot exclusions — .ics export for citizens.

SMS notifications

Booking confirmations, reminders 24h/1h before, no-show alerts and reschedule links.

Multi-channel intake

Walk-ins, phone, web, mobile and partner APIs — unified into a single queue.

Queue platform integration

Direct integration with QSolutions PRO so bookings translate into on-site queue positions.

How It Works

From online slot to seated at the operator

1

Configure

Set up service catalogue, locations, operator calendars, slot duration and capacity rules.

2

Publish

Branded portal goes live — web, mobile or partner-integrated. Embed link or sub-domain.

3

Book

Citizens pick service, location and slot. SMS confirmation sent. Booking enters queue platform.

4

Serve

On arrival, booking is picked up by on-site queue platform — operator sees full context.

Made in Ukraine ECherga compatible Public-sector since 2013

Verified by Prozorro public-tender records · 718+ awarded tenders View on Prozorro →

Where It’s Used

Online booking that connects citizens to service halls

Government & public services

Diia.Center bookings, MIA service centres, Pension Fund appointments and ECherga compatibility for citizen-facing booking flows.

Diia.Centers · MIA portals · ECherga

Utilities

Customer-service hall bookings for gas, water and energy operators with capacity management and reminders.

Oblgaz · Vodokanal · Regional utilities

Banking & enterprise

Branch appointment scheduling for VIP customers, specialised consultations and account-opening processes.

Bank branches · Telecom · Healthcare

Booking Architecture

Multi-channel booking that flows straight into on-site queue management

Citizens book from web, mobile or partner portals. Bookings flow through QSolutions API into the on-site queue platform — operators see full context when the citizen arrives.

Channels
Web portal
Mobile app
SMS booking
Partner API
Booking core
QSolutions API
Calendar sync, capacity rules, no-show handling, SMS notifications
On-site
Check-in kiosk
Hall display
Operator screen
Live analytics
ECherga ready
Native compatibility with national platform
Diia.Center API
Direct integration with citizen-service hubs
SMS reminders
24h + 1h before, no-show alerts, reschedule
Capacity rules
Per-operator, per-service, time-window blocks

Frequently Asked

Common questions about online booking

Does this integrate with ECherga or Diia.Center?
Yes — native compatibility with both national platforms. Citizens can book through ECherga (echerga.gov.ua) or Diia.Center portals, with bookings flowing through QSolutions API directly into your on-site queue platform. Single source of truth at the service hall.
Can citizens reschedule or cancel appointments themselves?
Yes — booking confirmation includes a self-service link valid until the appointment. Citizens can reschedule up to N hours before (configurable per service type) or cancel. SMS reminders sent 24h and 1h before with reschedule option.
What happens if a citizen doesn’t show up?
Configurable no-show policies: automatic slot release after grace period (typically 5-10 minutes), no-show counter per citizen, and optional escalation rules. Operators can also mark no-shows manually with optional restriction on rebooking.
Can we offer multi-language booking interfaces?
Yes — booking portal supports Ukrainian and English out of the box. Additional languages (Polish, Russian for service halls in border regions, English-French for international service centres) configurable per deployment.
Does the system work with our existing service catalogue?
Yes — service catalogue, locations, operator schedules and capacity rules import from existing systems via CSV or REST API. We map your service types to booking slots with custom duration, prerequisites, document requirements and routing rules.

Related Services

Complete the booking experience

Cloud Service

Bookings sync to cloud-hosted dashboards with REST API and multi-site analytics.

Explore

Software Maintenance

Managed updates for booking platform with compatibility testing for ECherga/Diia APIs.

Explore

Technical Support

24/7 monitoring and SLA-backed response for booking + on-site queue infrastructure.

Explore
Live · Largest deployment
Ministry of Defence of Ukraine

Nationwide appointment booking at echerga.mod.gov.ua

In 2025, Ukraine's Ministry of Defence selected QSolutions to build the queue management subsystem within the eCabinet-PVR Information & Communication System (codename "Reserve"). The platform powers online appointment booking for every Territorial Recruitment & Social Support Centre (TCC & SP) across the country, integrated with the Reserve+ mobile app.

Country-wide
All TCC & SP centres
Reserve+
Mobile app integrated
May 2025
Production launch
Read full case study
echerga.mod.gov.ua appointment booking interface — Ministry of Defence
READY TO LAUNCH BOOKING

Online booking integrated with your on-site queue platform

From branded portal to ECherga and Diia.Center integration — our team designs, deploys and supports booking that fits your service operations.

Booking Channels
Web
Responsive portals
Mobile
iOS & Android
SMS
Confirmations & reminders
API
Partner integrations