eCherga: Queue Subsystem for MOD Ukraine — QSolutions
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Home Cases Nationwide Queue Management Subsystem at echerga.mod.gov.ua — Part of the eCabinet-PVR ICS, Ukraine’s Ministry of Defence
Nationwide Queue Management Subsystem at echerga.mod.gov.ua — Part of the eCabinet-PVR ICS, Ukraine’s Ministry of Defence
CASE STUDY · PUBLIC SECTOR

Nationwide queue management subsystem echerga.mod.gov.ua — part of the eCabinet-PVR ICS, Ukraine’s Ministry of Defence

In 2025, the Information Technology Department of Ukraine’s Ministry of Defence selected QSolutions as the technology partner to build a queue management subsystem (PP PSKCh) within the eCabinet-PVR Information and Communication System (codename “Reserve”). The platform echerga.mod.gov.ua serves every Territorial Recruitment & Social Support Centre (TCC & SP) across the country and is integrated with the Reserve+ mobile app.

2025
Perpetual licence
Country-wide
All TCC & SP centres
Reserve+
Mobile app integration
Public booking site echerga.mod.gov.ua — TCC & SP appointment form
Project overview

Since May 2024, Ukraine’s Ministry of Defence has been rolling out an electronic queue for the country’s Territorial Recruitment and Social Support Centres. The brief was simple to state and difficult to deliver: remove the physical lines outside TCC entrances and turn the process of updating military registration data into something transparent, convenient, and manageable.

From 1 May 2025 the service moved to a new platform at echerga.mod.gov.ua. QSolutions develops the queue management subsystem software (PP PSKCh) within the eCabinet-PVR ICS under contract No. 220/65/15 of 25 March 2025, on the basis of Technical Specification No. 5861 of 12 May 2025. The subsystem covers the public booking website, the TCC administrative web panel, the analytics module, and is integrated with the Reserve+ mobile app — bookings made via the app carry the same legal weight as those made on the website.

Single nationwide service
One booking interface for every regional and district TCC & SP — with region, centre and service type tracked end-to-end.
Reserve+ integration
Bookings made via the Ministry of Defence mobile app have the same legal status as bookings made on the website.
Air-raid alert mode
Dedicated mode locks the self-service kiosk and pushes a shelter-warning message to the information displays during a raid.
Acceptance testing programme
Separate staging environment and a formal acceptance test methodology covering every user role.

PP PSKCh procured via open tender — Information Technology Department, Ministry of Defence of Ukraine

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System components
Public booking website
echerga.mod.gov.ua — public-facing page for citizens: pick region, city, TCC, service group, date and time. Confirmed via SMS code.
Reserve+ integration
Booking is also available from the mobile app. All requests roll into a single queue list at the TCC.
TCC admin panel
Web interface for staff: services, service groups, schedule, workstations, users, and information displays.
Operator workstation
Call the next visitor, start and end service with a timer, defer and resume from deferred, “Break” status.
Information display
Current visitor calls, ticker text, waiting-area video playlists. In air-raid mode — a clear message to take shelter.
Self-service kiosk
Configurable service menu, daily registration cap, services bound to each kiosk’s specific scenario at the TCC.
Analytics module (KPI)
Operator status, wait time on a colour scale (red >45 min, yellow 15–45, green under 15), average service time per service.
Reports
KSV visitor reports, staff reports with filters, customer feedback reports. Export to Excel, PDF and CSV.
Subsystem user roles
Visitor
Citizen: pre-book via the website or Reserve+, receive an SMS confirmation, rate the quality of service after the visit.
Operator
Serves visitors at a workstation: call, start and end service with a timer, defer with reason, take a “Break” status.
TCC & SP queue administrator
On-site visitor registration, day-to-day queue management, ticket printing and reissue, cancellations, point service tweaks.
Functional administrator
Full TCC setup: branches, kiosks, service groups, services (12+ parameters), users, workstations, information displays.
Analyst
Real-time view of operator and visitor KPIs, statistical and analytical reports across configurable periods.
Outcomes for the customer
No more queues at the door
Citizens book online and arrive at a specific time — taking the load off TCC & SP entrances.
One service, two channels
echerga.mod.gov.ua and Reserve+ work off a single booking list and carry equal legal weight.
Transparent reporting
The customer gets service statistics, operator KPIs, and wait times in real time.
Open-ended licence
Perpetual non-exclusive licence to PP PSKCh — the Ministry isn’t tied to ongoing usage fees.
System interfaces
Admin panel: visitor and operator charts
Analytics module (KPI) — visitor wait-time chart and operator status chart in real time.
Admin panel: air-raid control across regions
Air-raid alert control — central interface to activate alert mode across regional and district TCCs.
Admin panel: centre selection with filters and KPIs
Centre selection — navigation across regions and TCCs with visitor and operator KPIs at a glance.
Administrator workstation with tickets and timers
Administrator workstation — ticket list with group binding, registration time, wait time, and service status.
Admin portal: sign-in with login, password, captcha and SMS code
Admin portal — sign-in — login and password, human verification, and SMS one-time code (two-factor authentication) for every admin-panel role.

Planning a queue management deployment in the public sector?

QSolutions designs and supports queue management systems for government bodies — with integrations into departmental ICS platforms and mobile apps.

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