Queue Management System at the Poltavavodokanal Customer Service Center
In September 2024, QSolutions LLC delivered a turnkey electronic queue management system for Komunalne pidpryyemstvo Poltavavodokanal — the municipal water utility supplier in Poltava (established 1900) — at its Customer Service Center. The deployment includes a QS19 self-service registration terminal, a QS43 main queue display panel and the QSolutions PRO management software.
Komunalne pidpryyemstvo Poltavavodokanal (Полтававодоканал Municipal Enterprise, established 1900) is the city water utility supplier for Poltava, providing water-supply and sewerage services to households, businesses and public institutions across the city. Its Customer Service Center handles meter readings, billing enquiries, contract execution, account administration and a broad range of other customer-facing services.
In September 2024, QSolutions LLC supplied and commissioned a complete electronic queue management system at the Customer Service Center — replacing informal queueing with a unified, automated visitor-flow process built around a QS19 self-service registration terminal, a QS43 main queue display panel and the QSolutions PRO management software.
Self-Service Registration
Visitors choose a service category at the QS19 touch-screen kiosk and receive a printed ticket.
Main Queue Display
A wall-mounted QS43 panel shows live ticket calls and counter assignments to the whole hall.
Centralised Management
QSolutions PRO runs the queue logic on the back end with three licensed operator seats.
Predictable Visitor Flow
Customers know their position; staff are alerted to queue load in real time.
QSolutions QS19 Touch Terminal
Touchscreen registration kiosk with service-category menu and integrated ticket printer.
QSolutions QS43 Main Display
Wall-mounted main panel showing live ticket calls and assigned counter numbers.
QSolutions PRO Software
Centralised queue management platform licensed for three operator workstations.
Peripherals & Wiring
Complete kit of consumables, peripheral devices and cabling supplied for turnkey commissioning.
Faster Visitor Throughput
Automated ticketing replaces manual queueing, shortening waits at peak service hours.
Service-Category Routing
Tickets routed by service type ensure customers reach the right specialist directly.
Improved Customer Experience
Visitors receive a ticket and know exactly when they will be served, reducing frustration.
Operational Visibility
Centralised QSolutions PRO platform gives management real-time visibility into queue performance.
Planning a Queue Management Deployment?
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