Nationwide QSolutions Deployment Across the Main Service Centers of the MIA
Following Ukraine’s 2015 reform that dissolved the State Auto Inspection (DAI) and established the Main Service Centers of the Ministry of Internal Affairs (HSC), QSolutions LLC was selected as the technological partner for the new institution’s visitor service infrastructure — equipping more than 130 centers nationwide with a unified electronic queue management ecosystem starting in 2016.
In 2015, Ukraine launched one of its most visible public-sector reforms. The State Auto Inspection — long associated with corruption and opaque procedures — was dissolved and replaced by a new institution: the Main Service Centers of the Ministry of Internal Affairs (HSC), built around a philosophy of transparent, citizen-focused service delivery for vehicle registration, driver licensing and related public services.
QSolutions LLC was the implementing partner for the queue management infrastructure underpinning this reform. Starting in 2016, our team designed, manufactured, deployed and commissioned electronic queue systems across the entire HSC network — establishing a unified service standard at every location, regardless of region or visitor volume.
Unified Service Standard
A single, recognisable visitor experience — from registration to call — at every centre.
Self-Service Registration
Visitors select a service and receive a queue ticket without staff intervention.
Real-Time Transparency
Live ticket calls on main displays and counter indicators keep everyone informed at every step.
Centralised Monitoring
Network-wide reporting on queue load, service times and operator activity — on a single management platform.
Registration Terminal QSolutions «QS19»
Touchscreen self-service registration point — for service selection and queue ticket issuance.
Information Terminal QSolutions «QS19»
Touchscreen kiosk for visitors to browse services, fees and reference information.
Main Display QSolutions «QS43»
Large-format queue display showing live ticket calls and operator assignments.
Operator Counter Display QSolutions RGB Pro
High-visibility LED indicator mounted above each operator workstation.
QSolutions PRO Software
Centralised queue management platform. The 2019 release is adapted to MIA Order No. 777.
Qinform PRO Software
Content management platform for information kiosks — services, fees and reference content.
Reduced Wait Times
Automated dispatch eliminated manual queueing and shortened average wait times across the network.
Citizen Trust
A transparent service flow directly addressed the legacy of the previous institution and reinforced the broader reform.
Operational Visibility
Centre managers and central administration gained network-wide reporting on throughput and operator performance.
Future-Ready Infrastructure
The 2019 QSolutions PRO release brought the entire network into compliance with MIA Order No. 777 through a software upgrade alone — no hardware replacement.
Planning a Queue Management Deployment?
QSolutions helps organizations design, deploy and maintain reliable queue management systems and self-service infrastructure.