Electronic Queue Management Across Lvivenergozbut Customer Service Centers
QSolutions LLC delivered a unified electronic queue management system for Lvivenergozbut — the regional electricity supplier — across all of its Customer Service Centers in Lviv Region. The system covers self-service registration kiosks, per-counter LED indicators, main wall-mounted queue panels, the QSolutions PRO management software and an online pre-registration portal.
Lvivenergozbut LLC (ТОВ «Львівенергозбут») is the regional electricity supplier serving customers across Lviv Region in western Ukraine. Visitors to its Customer Service Centers come for a wide range of utility-billing services — account corrections, zone-based metering enquiries, benefit registrations, debt restructuring, contract execution and Personal Cabinet support.
To deliver a consistent, predictable experience across all locations, Lvivenergozbut deployed the QSolutions electronic queue management system — covering self-service registration kiosks, per-counter LED indicators, main queue display panels, the QSolutions PRO management software and an online pre-registration portal letting customers book a slot before arriving.
Network-Wide Coverage
System deployed across all Lvivenergozbut Customer Service Centers, with a unified visitor experience.
Self-Service Registration
Visitors choose a service category at a touch-screen kiosk and receive a printed ticket.
Online Pre-Registration
A dedicated web portal lets customers book a slot in advance, smoothing peak loads at the CSCs.
Service Quality Feedback
Printed tickets include a 4-point feedback survey, capturing real-time service-quality data.
Self-Service Registration Kiosk
Touchscreen terminal with service-category menu and integrated ticket printer.
QSolutions QS43 Main Display
Wall-mounted main panel showing live ticket calls and assigned counter numbers.
QSolutions RGB LED Counter Display
Per-counter LED panels above each service desk showing the active ticket number.
QSolutions PRO Software
Centralised queue management platform connecting all CSCs and the online pre-registration portal.
Online Pre-Registration Portal
Lvivenergozbut customers can pre-book their visit at the dedicated online portal.
Predictable Wait Times
Customers receive a ticket and know their position, reducing perceived wait time and uncertainty.
Service-Category Routing
Tickets routed by service type ensure customers reach the right specialist directly.
Pre-Booked Visits
Online booking reduces walk-in congestion at peak times.
Real-Time Feedback Loop
Service-quality survey on each ticket gives management instant visibility into customer satisfaction.
Planning a Queue Management Deployment?
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