Centralized Electronic Queue Network for Regional Gas Distribution Customer Service Centers — From RGK to Gazmerezhi
QSolutions PRO LLC designed, deployed, centralized and continues to develop the electronic queue management system across a network of 100+ customer service centers of Ukraine’s regional gas distribution companies. The system originally operated under the brands of individual regional gas companies in the RGK group — Vinnytsiagaz, Zhytomyrgaz, Volyngaz, Dniprogaz, Kyivoblgaz, Lvivgaz and others — and now continues to operate under the unified coordination of GAZMEREZHI.
Centralized Electronic Queue System for the Entire Gas Distribution Network
Ukraine’s regional gas distribution companies (formerly known as RGK — Regional Gas Company, now consolidated under the unified GAZMEREZHI brand) serve millions of residential and commercial customers through a network of customer service centers (CSCs) across 18+ regions of Ukraine.
QSolutions PRO LLC served as the sole supplier of the electronic queue management system for the entire network: initially under the individual regional brands (Vinnytsiagaz, Zhytomyrgaz, Volyngaz, Dniprogaz, Kyivoblgaz, Lvivgaz and others). Following the rebranding and restructuring of the industry — under the unified coordination of Gazmerezhi.
The system evolved from point installations in individual CSCs to a unified nationwide platform with centralized administration under the Gazmerezhi brand.
Nationwide Coverage
Over 100 customer service centers in 18+ regions of Ukraine — from Lviv and Uzhhorod to Kharkiv, Sumy and Zaporizhzhia.
Centralized Architecture
A single admin panel and centralized management of the entire CSC network — unified statistics and reporting across all locations.
Multi-Year Partnership
Continuous support, feature development and system scaling since the initial deployment. Operational continuity through all industry rebrandings.
Brand-Agnostic Solution
The same reliable platform under different customer brands — from RGK to Gazmerezhi. Flexible interface customization for each company’s corporate style.
One Platform — Dozens of Regional Brands
The system has been through several generations of customer branding: from individual regional gas companies under the RGK brand (orange-and-white corporate colors, the “RGK Customer Service Center” logo) to the modern unified branding under 104.ua / Gazmerezhi. Regardless of the brand, it is the same QSolutions technology platform that has scaled together with the customer.
What’s Installed at a Typical CSC
Touch Registration Terminal
Floor-standing or wall-mounted kiosk with a touchscreen and built-in ticket printer. The registration menu is tailored to the gas sector: “Residential customers”, “Commercial customers”, “Meter reading submission”, “Receipt printing”, “Connection request”, “Consultation queries”.
Main Display Panels (43″)
43″ wall-mounted displays in the service hall. They show the table of active queue numbers and counters, the current time, and custom promotional and informational messages.
Counter LED Indicators
Desk-mounted or ceiling-suspended LED indicators at each workstation for visual counter identification. Earlier deployments use traditional 7-segment digital indicators; newer installations use full-color RGB matrix panels capable of displaying the operator’s name and other data.
Queue Management Software (QSolutions PRO)
Server-side software with a web-based admin panel. Centralized management of the CSC network, unified statistics and reporting across all locations, and a REST API for integration with the customer’s ERP and CRM systems.
The Subscriber Journey at a Gas Distribution CSC
- Registration. The customer approaches the touch kiosk in the CSC lobby and selects the required service type (meter readings, payments, commercial customer enquiries, applications, consultations, etc.).
- Ticket issuance. The kiosk prints a ticket with the queue number, instructions and the selected service type.
- Waiting. The customer tracks their place in the queue on the main display in the service hall.
- Calling. When their turn arrives, the display shows the message “Dear visitor with ticket № N — please proceed to counter № X”, while a voice announcement is played simultaneously.
- Service. The customer approaches the assigned counter, where the LED indicator displays their number. The operator closes the request in the system — operator-level and CSC-level statistics flow automatically into centralized reporting.
Need an electronic queue for your network of customer service centers?
QSolutions PRO has many years of experience deploying and supporting centralized queue management systems for government agencies, banks, the energy sector, hospitals and other large customer-service networks.