QSolutions Deployment for the Lviv Administrative Service Center on Lypynskoho Street
In September 2025, QSolutions LLC deployed a complete electronic queue management solution at the Lviv Administrative Service Center (TsNAP) at 11 Lypynskoho Street — including a new-generation 22″ registration terminal, a QS43 main display panel, and five operator counter indicators, all integrated into the City of Lviv’s centralised TsNAP infrastructure.
A purpose-built service center on Lypynskoho Street
The Lviv Administrative Service Center on Lypynskoho Street is a modern public service facility serving residents of Lviv. Designed around an open-plan layout with a dedicated reception desk, an operations floor for service operators, and a separate support zone, the centre required a queue management solution that would match its contemporary architectural standard and integrate cleanly into the city’s broader public-service ecosystem.
Following direct engagement with the operator, QSolutions LLC was selected to design and deploy the queue management infrastructure. The solution covers visitor registration, ticket-call signalling at every operator counter, and a main display panel for the service hall — all running on the QSolutions PRO software platform.
Direct Engagement
Selected through a direct contract with no public tender, based on a track record of compliant deployments in similar municipal environments.
City-Wide Integration
Connected to the centralised queue management infrastructure operated by the City of Lviv across its TsNAP network.
Online Pre-Booking
Linked to the unified online appointment booking system, allowing residents to reserve a slot before arriving.
Modern Service Floor
Hardware specified to fit a contemporary interior, with minimal visual footprint, neutral finishes, and integration into existing reception furniture.
From CAD model to deployment
3D model rotation — full enclosure walk-around showing the registration terminal geometry.
Animated assembly — how the panels and brackets fit together.
What was deployed at the Lviv center
22″ Registration Terminal (new generation)
A new compact registration unit mounted into the reception desk. Visitors interact with the front-facing touchscreen to select a service and receive a queue ticket. Designed to integrate cleanly into modern reception furniture.
QS43 Main Display Panel
A wall-mounted 40″+ Full HD panel in the service hall showing live ticket calls and counter assignments. Branded with the City of Lviv identity and the customer-service hotline.
5 RGB Pro Counter Indicators
Tall floor-standing indicators positioned at each operator counter, displaying the active ticket and counter number with high-contrast LED visibility from across the hall.
QSolutions PRO Software
The queue management platform running the entire deployment, driving the registration terminal, calls to the main display and counter indicators, and integration with the city-wide infrastructure.
The system in daily service
Part of a city-wide deployment
One platform, multiple departments across Lviv
The QSolutions deployment on Lypynskoho Street is one node in a broader city-wide rollout. The same software platform, QSolutions PRO, serves additional municipal entities across Lviv with shared booking and reporting infrastructure rather than isolated per-site installations.
This shared-platform approach lets City Hall coordinate visitor flow centrally while each location keeps its own service mix, operator team and physical layout.
A demonstration environment hosted by QSolutions reflecting the configuration deployed for the Lviv TsNAP network.
Looking to integrate queue management across multiple service points?
QSolutions delivers shared-platform deployments — coordinated centrally, customised per location.