Queue Management Deployment at the Territorial Medical Centre of the MIA in Kyiv
In June 2024, QSolutions LLC delivered an electronic queue management system for the Territorial Medical Centre of the Ministry of Internal Affairs of Ukraine in Kyiv — covering two service floors with main display panels, per-counter LED indicators, self-service kiosks and a web pre-registration module integrated with the polyclinic’s existing systems.
The Territorial Medical Centre of the Ministry of Internal Affairs of Ukraine in Kyiv operates a departmental polyclinic at vul. P. Maiboroda 19 — serving MIA personnel, their families and beneficiaries. With multiple parallel service desks across two floors and steady visitor flow throughout the working day, the facility needed a unified electronic queue system to replace manual queueing at registration and prophylactic-exam reception.
QSolutions LLC supplied and commissioned a complete system in June 2024 — main display panels, per-window LED indicators, self-service registration kiosks, the QSolutions PRO management software and a web pre-registration module — integrated with the polyclinic’s existing scheduling workflows.
Healthcare-Grade Service Flow
A clear, predictable visitor experience tailored to a clinical setting where punctuality matters.
Self-Service Registration
Visitors take a ticket at a kiosk and proceed to the indicated window without staff intervention.
Multi-Floor Coverage
Unified service standard across the 1st-floor Registry and 2nd-floor Prophylactic Examinations reception.
Online Pre-Registration
A web module lets patients book a slot before arrival, smoothing peak loads at registration.
QSolutions QS43 Main Display
Wall-mounted display showing live ticket calls and window assignments for the floor.
QSolutions RGB LED Counter Display
High-visibility per-window indicator showing the active ticket number above each registration position.
QSolutions PRO Software
Centralised queue management platform running on a 24×7 cloud server.
Web Pre-Registration Module
Patient-facing online booking, integrated with the polyclinic’s existing scheduling workflows.
Faster Visitor Throughput
Automated ticketing replaced manual queueing, shortening waits at peak times.
Unified Service Across Floors
Same visitor experience at registry and prophylactic-exam reception.
Pre-Booking Convenience
Patients arrive at a known slot, reducing crowding at registration.
Integrated Operations
Connected to the polyclinic’s existing scheduling and registration workflows.
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